• You should clean the SIM card with a clean cloth
  • Move to a place where signals can be effectively transmitted

  • Ensure the charging voltage matches the voltage range indicated on the charger
  • Use the charger specially designed for the mobile phone
  • Ensure the charger plug is in good contact with the mobile phone

Most screens of your Smartphone are made up of glass. The reason for this is that glass provides a much better clarity then fiber or plastic. And as we all see, the screens are very much bigger in size then the earlier keypaded handsets. An accidental drop from even a not so high place can crack the screen of your handset, replacement of which can prove expensive and more over time consuming. To avoid this you should keep your device in a protective cover or a padded pouch which can easily absorb the impact of the drop.

Please you should make the battery charge.

Frequent charging of your handset spoils the port as well as the charger’s wire which may render the charger non usable. It is best that when you keep your phone for charging, charge it fully till the full charge message is displayed and recharge it only when the battery indicator indicates 5 to 10 % charge balance.

This has become a very common fault recently due to various reasons. The reasons are less free storage, excessive use of apps or sometimes low specs and configuration for frequent hanging.

  • Contact your network service provider
  • Check the SIM card

This is most of the times due to the same reason as freezing. Less free space in internal memory or excessive use of apps or sometimes also due to virus infection. It is recommended to use apps in android handsets for optimal performance. Close all the unused applications.

You may have activated call barring so please cancel it.

Please check the volume of your cell phone. If it is low, increase it. Check the network of your cell phone.

You need to restore factory setting. Before performing factory setting you need to make backup of your contacts, important documents and files.

  •  First of all make sure that Bluetooth is on.
  • Pair the device with the nearby device.
  • Ensure your phone is in visible mode to all devices.

Your phone may be in silent mode. So remove the phone from silent mode.

Change the Phone Profile to General by the help of user manual of your phone model

  • For this contact your service provider.
  • Move to place where signal quality is high.
  • Move to network provider service area.
Troubleshooting and solution

Fault

Cause

Solution

SIM card error

The SIM card is damaged.

Contact your network service provider

The SIM card is not in position.

Check the SIM card

The metal face of the SIM card is polluted.

Clean the SIM card with a clean cloth

Poor received signal quality

Signals are obstructed. For instance, radio waves cannot be effectively transmitted nearby a high building or in a basement.

Move to a place where signals can be effectively transmitted

 

 

 

 

 

Line congestions occur when you use the mobile phone in high-traffic hours

Avoid using the mobile phone in high-traffic hours

The mobile phone cannot be powered on

The battery energy is exhausted.

Charge the battery

Calls cannot be dialed

Call barring is activated

Cancel call barring

The mobile phone cannot connect the network

The SIM card is invalid

Contact your network service provider

The mobile phone is not in a service area of the GSM network

Move to the network operator's service area

The signal is weak

Move to a place where the signal quality is high

The battery cannot be charged

The charging voltage does not match the voltage range indicated on the charger

Ensure the charging voltage matches the voltage range indicated on thecharger

An improper charger is used

Use the charger specially designed for the mobile phone

Poor contact

Ensure the charger plug is in good contact with the mobile phone

 

Note: Please use the user manual of your particular model while making changes to your phone setting.

If your problem doesn’t get solve by following above tricks and ideas. Please consult to the nearby service centre of our company.